Water is open for business

From 1st April 2017, up to 1.2 million businesses and other non-household customers in England will be able to choose their supplier of water and wastewater retail services. This marks the extension of retail competition in the non-household water supply market to England, following its earlier introduction in Scotland.

Overcharges and Billing Errors

The initial part of our water audit is free, at no cost to you. We are simply incentivised to analyse your water billing to achieve 100% accuracy between water billing and site conditions.

If your free audit discovers inaccuracies we can secure rebates and further savings year on year. Our fee is generated from a % of the savings. Our successes have recovered up to 6 years of overcharging, generating substantial rebates and a reduction in further costs.

Water Consumption and Wastage

Once the initial water audit is complete and if you wish us to do so, we can conduct a consumption audit. This includes a thorough audit of your water use. This enables us to build a water consumption profile for your individual site.

Our water audit process can include some or all of the following and with your permission we undertake this at no cost to you. We may:

  • Invite a number of reputable suppliers to quote for the supply and installation of smart data loggers-one sensor for each water meter.
  • Evaluate their quotations and make recommendations to you.
  • Oversee the installation of the smart data loggers. (Normally the return on investment is less than 12 months)
  • Establish the actual consumption profile for your site by remote monitoring.
  • Analyse the data and deploy an expert to your site to investigate ways to reduce your water consumption and effluent production.
  • Oversee the implementation of their recommendations.

The water conservation measures we will consider include:

  • flow controls on toilets, taps and showers etc
  • rain water harvesting
  • use of water in production and cooling systems
  • leak detection
  • water pressure problems
  • water use in swimming pools

Water Meters

Do you have the correct meter size and type? Perhaps you pay on rateable value? Our audit calculations determine if you use the correct size of meter and we can arrange for a replacement to be fitted or recommend if you are better off paying on rateable value rather than on recurring charges for a meter.


We can identify through bill analysis of water consumption data if you have a leak. A leak on ‘your side’ of the water meter can be very costly and we can often reclaim some or all of the extra charges. With Smart Data Loggers fitted you would receive a notification message immediately your consumption dramatically changed thereby identifying a leak before it becomes costly.

There are other services which we will perform. For example, bill monitoring to ensure you are paying exactly what you should.


Stage 1: Simply provide us with one years’ billing for audit to ensure you’re not being overcharged or paying for services you don’t receive or no longer receive. We may make a brief visit to site. If we identify billing anomalies we will use the authority given to us in an LOA to negotiate with your supplier and recover all overpayments. We also maximise and secure retrospective rebates to ensure the best result for you. Future bills would therefore be reduced.

Stage 2 (optional): Do you have avoidable waste? We conduct a technical site audit (very little time is taken up for onsite personnel) and produce a detailed report which highlights the areas where maximum savings can be made and water consumption lowered. Very often clients find this can be funded by the savings they’ve made from Stage 1 and therefore the project becomes self financing.

If you decide to implement our recommendations we will schedule an installation date so you can start saving water and charges as soon as possible.

Where it would be useful to monitor water usage for example, leakage reporting, hitting reduction targets etc, we can install a Smart Meter which will report live data back to your own online portal, from where you can receive text alerts when usage exceeds a certain level or monitor the success of an efficiency equipment rollout.

We supply essential services to businesses across the UK and when it comes to business water, we like to think we know what were talking about.

We know it can be a tricky choice choosing which water supplier o change to, that is why we like to try and make the decision to switch as easy as possible.

We help businesses reduce their water costs by providing customers with significantly discounted prices alongside superb, in-house customer service.

Who can switch water suppliers?

Back in 2008 Scotland became the first country in Europe to deregulate its water market, allowing non-domestic property owners the choice as to which company supplies their commercial water and waste services. So put simply, all Scottish business water customers.


From April 1st 2017 over 1.2 million eligible businesses and other non-household customers in England will be able to choose the company who supplies their water and wastewater retail services.

Why switch water suppliers?

In a nutshell, you have the opportunity to get the same water but with better service and at a better price. We canít speak for other providers but our way of doing things is to provide our customers with the lowest possible price for their water services allowing them to get the maximum benefit from switching.

From competitive tariffs on water and waste services to advice on reducing usage and increasing efficiency we offer the best package available in the market.

Your business could benefit from:

  • cheaper water bills and better value for money
  • tailored water services honed to suit your needs
  • better customer service
  • greater water efficiency
  • consolidated water bills if you have multiple sites

Who does it impact?

All eligible businesses and non-household customers in the English market. So, in short thatís everyone from the smallest corner shop to the largest public authority. Regardless of the size of business, each one will be able to shop around and change their water supplier or renegotiate their existing deal with their water company.

With business water suppliers competing for custom, companies could benefit from cheaper water prices as a result. In addition to the lower prices, improvements in service and advice offered to customers can be expected as retailers seek to add value to their service offering. Scotland has witnessed huge improvements in water efficiency since market deregulation, subsequently reducing water usage and spend.

When will it happen?

Eligible business and non-household customers will be able to switch water supplier from April 1st 2017.

Why is it happening?

The introduction of competition to the water industry is intended to drive innovation in the industry whilst improving service and reducing water costs for the customer. Retailers will compete for custom based on price and service, enabling businesses to choose the supplier which best meets their requirements.

The opening of the English water market follows in the footsteps of the Scottish water market which, in 2008, became the first country in the world where business and non-household water customers had the ability to change their water supplier. The introduction of competition in the Scottish water market has proved hugely successful as customers have benefitted from significantly reduced water costs.


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Other services

Business Rates Rebates

Energy Efficiency Lighting

Invoice & Query Validation

Purchasing Energy

Water Management & Rebates

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