Help and Advice

Below is a list of frequently asked questions and answers we encounter on a daily basis for all your needs.

How do I cancel my current contract with supplier, as I have taken a new contract with another supplier?

No problem, that’s what we are here for. When we secure a new supply contract on behalf of your business we will automatically contact your current supplier to terminate your contract so that a smooth switch over takes place with your new supplier. We also request a letter of authority for data protection to be signed and returned to enable the above.

What should I do if moving premises?

The supplier will require you to provide an up-to-date meter reading (ideally on the day before or the day of the move). This will ensure that you are not charged for any electricity used after your moving date and we will forward to your current supplier.

Do I need to give a forwarding address?

The supplier will send your final bill to a forwarding address. We will also ask you to give us details of the new tenants, landlord or other third party taking over the old premises. Please help us to swiftly complete the change of tenancy by completing the form that we provide at this stage.

Can you supply electricity at my new location?

We’d be delighted to quote a competitive supply price for your new location, please contact us for more information.

What is a Smart Meter?

A Smart Meter takes automatic readings of your electricity usage, the readings are sent on a daily basis, via a mobile communication link. You receive an accurate monthly electricity bill, no more estimated bills.

Why have I received an estimated bill?

If you have recently joined a supplier or are awaiting installation of a Smart Meter, we will ask you to provide a meter reading for an accurate bill. If we do not receive a reading, the supplier will send an estimated bill based on your previous consumption. Once they have installed a Smart Meter, readings will be taken automatically, so no more manual reads or estimated bills.

Why does my bill show a Climate Change Levy charge?

Climate Change Levy (CCL) is a UK government tax imposed on energy supplies (including electricity, gas, and coal). It is part of the government’s energy efficiency program, designed to help reduce greenhouse gas emissions. CCL was implemented on the 1st April 2001 and affects most businesses and public sector bodies that pay VAT at the standard rate on their energy bills.

Why have I been asked to pay a security deposit?

If you have a poor credit rating we will ask for an upfront security deposit before we can supply service. The deposit amount will be based on your estimated annual consumption and will be held in a separate account until such time when supplier agrees to refund it.

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Other services

Business Rates Rebates

Energy Efficiency Lighting

Invoice & Query Validation

Purchasing Energy

Water Management & Rebates

Wind & Solar

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Our Partners

British Gas